Refund Policy
Refund Policy
Last Updated: 2 November 2026
At PetitionsFörderung, we aim to provide reliable, transparent, and professional petition promotion and digital marketing services.
We understand that circumstances can change and that customers may sometimes need to cancel an order or request a refund. This Refund Policy explains how cancellations, refunds, and service-related complaints are handled.
Because our services are delivered digitally and may involve campaign planning, research, advertising setup, outreach, and promotional work, refund eligibility may depend on the status of the order and the work already completed.
Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be restricted under applicable law.
1. Scope of This Policy
This Refund Policy applies to services purchased through the PetitionsFörderung website, including:
- Petition promotion packages.
- Social media marketing and campaign promotion.
- Digital advertising and campaign management.
- Email outreach and promotional campaigns.
- Press, media, and influencer outreach where included.
- Other digital marketing services offered through our online store.
All our services are delivered digitally. We do not sell physical products through these service listings, so there are no physical items to return.
This policy should be read together with our Terms of Service and Privacy Policy.
2. Before Your Campaign Starts
If you change your mind after placing an order but before we have started work, you may request cancellation.
Where work has not started and no non-refundable third-party costs have been incurred, you will generally be eligible for a full refund, subject to any applicable statutory rights and the circumstances of the order.
To request cancellation, contact us as soon as possible at:
Email: support@petitionforderung.com
Please include your order number and the email address used at checkout.
We will check the status of your order and confirm whether cancellation can be processed.
3. Cancellation After Campaign Work Has Started
Some of our services require preparation and work before promotional activity begins.
This may include:
- Reviewing the petition and campaign information.
- Planning the promotional strategy.
- Preparing campaign materials.
- Researching the target audience.
- Setting up advertising or promotional activities.
- Allocating resources to campaign delivery.
- Beginning outreach or promotion.
Once work has started, a full refund may no longer be appropriate.
However, we will assess cancellation requests fairly. Where a refund is due, the amount may take account of the proportion of the service already supplied and any third-party costs that were properly authorised, disclosed, and incurred, to the extent permitted by law.
We will not automatically treat an order as non-refundable merely because it has been placed or because internal preparation has begun.
4. 14-Day Cancellation Rights
Depending on your location and the applicable consumer protection laws, you may have a legal right to cancel certain online service purchases within 14 days after entering into the contract.
For eligible UK consumers, a distance service contract will generally have a 14-day cancellation period beginning the day after the contract is entered into.
Where applicable, you may exercise this right without giving a reason.
Requesting an early start
Our services may be requested to begin before the end of the applicable cancellation period.
Where the law requires it, we will ask for your express request before beginning the service during that period.
If you request an early start and subsequently cancel before the service is fully completed, you may be required to pay a proportionate amount for the service supplied up to the time you notify us of cancellation, provided the applicable legal requirements have been met.
If the service is fully performed during the cancellation period following your express request and the required acknowledgement, you may lose your right to cancel once the service has been fully performed.
If we have not obtained the consent, acknowledgement, or provided the information required by applicable law, we will not rely on this section to charge you contrary to your statutory rights.
Important
A general agreement to our Terms of Service is not necessarily a substitute for any separate express request or acknowledgement required by law.
We will use the appropriate checkout process or other written confirmation where needed.
5. Refunds for Partially Completed Services
If you request cancellation after the campaign has started but before the purchased service is complete, we will review the work completed.
Depending on the circumstances, this may include:
- The proportion of campaign work already delivered.
- The promotional activities already performed.
- Advertising or other third-party expenditure properly authorised and incurred.
- Work that can no longer reasonably be reversed.
- The remaining portion of the purchased service.
Where a refund is appropriate, it will generally relate to the undelivered portion of the service, subject to your statutory rights.
Any deduction must be fair, properly explained, and permitted by applicable law. We will not apply arbitrary cancellation penalties.
6. Refunds for Completed Services
Once a purchased service has been fully delivered in accordance with its description, a refund will not ordinarily be available simply because:
- The customer has changed their mind.
- The petition did not become popular.
- The customer expected more public attention.
- The campaign did not receive the response they hoped for.
- The petition did not achieve its wider political, social, corporate, or organisational objective.
Petition promotion involves audience behaviour and independent third-party platforms, neither of which we can fully control.
However, this section does not remove your rights where the service was not provided as agreed, was not performed with reasonable care and skill, or where another legal right to a refund or remedy applies.
7. Campaign Results and Signature Expectations
Our services focus on petition visibility, promotion, outreach, and digital campaign activity.
Campaign results can vary depending on the subject, audience, location, content, advertising performance, platform policies, and other factors.
Unless a specific result or quantity is expressly stated as a guaranteed deliverable in the relevant product description or a separate written agreement, estimates, targets, projections, and illustrative figures are not guarantees.
Where a package expressly promises a particular measurable deliverable, the applicable product description or written agreement will determine what has been promised.
If an expressly promised deliverable is not supplied, please contact us. We will review the order and consider an appropriate remedy, which may include completing outstanding work, providing a suitable alternative, or issuing a partial or full refund where appropriate under the agreement and applicable law.
We do not treat a campaign's wider public or political outcome as a guaranteed result.
8. Service Not Delivered as Described
We take service quality seriously.
Please contact us if you believe that:
- Your order was not started within the agreed or reasonably expected timeframe.
- The purchased promotional activities were not provided.
- The service delivered materially differs from the product description.
- A promised deliverable is missing.
- The campaign was incorrectly handled because of an error on our part.
We will review the order and investigate the issue.
Where a service has not been delivered in accordance with the agreement, we will consider an appropriate solution. This may include:
1. Correcting the issue.
2. Completing the outstanding service.
3. Providing repeat performance where appropriate.
4. Offering a partial refund.
5. Providing a full refund where justified.
For consumers, statutory remedies may also apply. We will not use this policy to deny any remedy required by applicable consumer protection law.
9. Delays and Campaign Interruptions
Campaign schedules may be affected by circumstances such as:
- Incomplete or incorrect information supplied by the customer.
- Delayed customer responses.
- An inaccessible or suspended petition.
- Advertising account restrictions.
- Social media or advertising platform changes.
- Technical interruptions.
- Other circumstances outside our reasonable control.
Where a delay occurs, we will make reasonable efforts to continue the campaign or agree on a practical solution.
A delay does not automatically qualify an order for a full refund. However, where we fail to provide the service within the agreed or legally required timeframe, you may have rights to cancel or receive another remedy under applicable law.
10. Incorrect or Incomplete Customer Information
Customers are responsible for submitting accurate campaign information, including the correct petition URL, campaign details, and target location.
If an order cannot proceed because the information supplied is incorrect, incomplete, or inaccessible, we may contact you to request corrections.
If the required information is not provided, the campaign may be delayed or paused.
Where a refund is requested in these circumstances, we will assess the work already performed, any properly authorised costs incurred, and applicable consumer rights.
Please check your campaign details carefully before submitting your order.
11. Changes to Your Petition or Campaign
If you change your petition URL, campaign subject, target audience, or geographical location after work has begun, the original campaign plan may no longer be suitable.
We will consider reasonable change requests where possible.
However, substantial changes may require additional work, a revised delivery schedule, or a separate service.
Refund eligibility will depend on the status of the original order and the work already completed. We cannot guarantee a full refund for work that has already been properly performed.
12. Third-Party Advertising and Promotional Costs
Some services may involve advertising platforms, media outlets, influencers, or other independent providers.
Where a package includes third-party advertising expenditure or external costs, the relevant product description or written agreement should explain how those costs are handled.
Where you have authorised such expenditure, any refund assessment may take account of costs actually incurred and whether they can be recovered from the relevant provider.
We will not treat hypothetical, unincurred, or undisclosed costs as automatically non-refundable.
Decisions made independently by third-party platforms, such as an advertising rejection or account restriction, do not automatically entitle a customer to a full refund if the contracted service has otherwise been properly provided. However, we will review any material impact on the undelivered portion of an order.
13. Orders Rejected or Cancelled by PetitionsFörderung
We reserve the right to reject or discontinue a campaign where it appears to involve unlawful, deceptive, misleading, abusive, or prohibited content, or where we reasonably cannot provide the service.
Where we cancel an order before any service has been supplied, we will generally issue a full refund.
Where work has already been performed or third-party costs have properly been incurred, we will assess the refund fairly and in accordance with applicable law.
We will not use this provision to avoid responsibility for work that we have failed to provide as agreed.
14. Duplicate Payments and Payment Errors
If you believe you have been charged more than once for the same order, or that an incorrect payment has been processed, please contact us.
Please provide:
- Your order number.
- The email address used at checkout.
- The relevant payment date.
- The amount charged.
- Any available transaction reference.
After verification, confirmed duplicate or incorrect charges will be refunded as appropriate.
15. How to Request a Refund
To request a cancellation or refund, please contact our support team.
Email: support@petitionforderung.com
Subject: Refund Request – [Your Order Number]
Please include the following information:
- Your full name.
- Your order number.
- The email address used during checkout.
- The service or package purchased.
- The reason for your request.
- Any relevant information or supporting evidence.
Our team will review your request and may contact you for additional details.
We aim to handle refund requests fairly and respond within a reasonable period.
16. Refund Approval and Processing
Once a refund has been approved, it will generally be issued to the original payment method used for the purchase, unless another method is agreed or required by law.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
Where a statutory cancellation right applies, refunds will be made within the timeframe required by applicable law.
For other approved refunds, we aim to process the payment within 14 days of approval.
We cannot control the time taken by banks or payment providers to display the refunded amount after it has been processed.
17. Chargebacks and Payment Disputes
If you have a concern about a payment or service, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
We will review payment disputes fairly and provide relevant order and service information to payment providers where appropriate.
Nothing in this section prevents you from exercising any rights available through your bank, card issuer, payment provider, or applicable law.
18. Consumer Rights
This Refund Policy does not replace or restrict your statutory consumer rights.
Depending on your location, you may have rights relating to:
- Cancelling online service contracts.
- Receiving services with reasonable care and skill.
- Having services performed in accordance with the agreement.
- Receiving repeat performance or a price reduction where legally applicable.
- Obtaining refunds where required by law.
For UK consumers, relevant protections may include the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers in other countries may have additional or different legal rights.
Where mandatory consumer protection laws provide you with greater rights than this policy, those laws will apply.
19. Contact Information
For questions about cancellations, refunds, or service-related concerns, please contact us:
PetitionsFörderung
Website: https://petitionsforderung.com
Email: support@petitionforderung.com
Phone: +44 7830 304 823 / +49 (0) 30 4243 2735
Please include your order number whenever you contact us about an existing purchase.
We appreciate your business and are committed to handling all customer concerns professionally, transparently, and fairly.